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Q-WIN S
Q-WIN S is the unlimited customer service system used in head offices and at large organisations. The program is designed to improve an organisation's effectiveness and customer service and has powerful staff optimisation tools. Q-WIN S provides online information and stores statistics for keeping track of and optimising the daily business. Q-WIN S can be adjusted to meet specific requirements through script programming and customised statistical reports.
The Q-MATIC Customer Flow Management System consists of various main parts like display, ticket printers, work stations and software. Here, we present a sample, random solution. For your particular needs please contact the Sales Department.
Features
Runs as a stand-alone application, in local area networks or wide area
networks.
On-line information and storage of statistical data.
Handles many types of flow: people, objects or documents.
Can prioritise between services.
Includes a database of staff members and customer information.
Script programming makes Q-WIN S extensively customisable.
SQL functionality makes it possible to connect to most types of databases.
Additional functions can be added when required.
Password protected log-in.
Embedded Web server.
Collects statistics from branches and delivers to the head office.
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TP 3110
With the Q-MATIC TP 3110 you can
Print tickets in any language.
Features
Ethernet connection
Thermal print head
0-5 ticket buttons
Supports all Windows fonts
Tactile buttons
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TP 3115
With the Q-MATIC TP 3115 you can
Print tickets in any language.
Display system information.
Display HTML pages from any web server.
Use a dynamical number of ticket buttons: a button can automatically be removed from the screen when the corresponding service is closed.
Features
Ethernet connection
7-inch colour LCD touch screen
Built-in web browser
Thermal print head, no ink or toner
Supports all Windows fonts
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Workstation Terminal KT2595
The KT2595 Workstation Terminal can be integrated in both Q-Win and Q-Solo Systems.
The KT2595 is a sophisticated workstation terminal that allows the users to manage customer flows more efficiently. With the KT2595 customers can easily be called and transferred between workstations. Priorities can be set and the display of the KT2595 gives useful system information.
The Q-MATIC Customer Flow Managemeent System consists of various main parts like display, ticket printers, work stations and software. Here, we present a sample, random solution. For your particular needs please contact the Sales Department.
Features
Reprogrammable keys.
Customisable display.
Five priority keys-change service modes as needed.
Usable with Q-WIN and Q-MASTER systems.
Track staff performance with unique login Ids.
External connectivity (KT2595 with serial connector)-can be connected to barcode scanners and other devices.
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Q-Matic Web terminal
Managing customer flows from your PC has never been simpler. The Q-MATIC Web Terminal is Java based. The Java technology makes the terminal platform independent. The terminal is easily installed on the server; only a simple client installation is needed. Maintenance has never been simpler.
Features
A new, optional, compact window
Less clutter on your desktop
Less cabling to worry about
Call the next customer
Recall a ticket
Recycle a ticket
Print tickets
Transfer a ticket between queues
Transfer the present customer to a specified queue
Remove a ticket number from a queue
Log on and log off
Display a queue overview
Display info about the current situation: priority, waiting tickets and waiting time
Change priority
A multi-terminal mode: several Workstations can be managed inside one and the same terminal window
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Card Reader Interface CI2477
The Card Reader Interface CI2477 makes it possible to connect card readers to a Q-WIN or Q-MASTER system. The received information from the card can be used to find a customer in the Q-WIN database. In Q-MASTER (BP 2882) the validation of a card can be identified.
Features
Swipe readers ISO track 1, 2 or 3.
Swipe readers JIS II.
Motor driven ISO readers track 1, 2 and 3 (OMRON 3S4YR-MCR)
Motor driven JIS II readers (OMRON 3S4YR-MMW2)
Manual smart card readers
Relay output
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SMS Interface
With the SMS Interface you can:
Send alarms by SMS to staff or management when waiting times or other pre-set values exceed the limits set in Q-WIN or Q-MASTER.
Receive automatic notifications by SMS when a customer has arrived for his or her appointment.
Send SMS messages to customers informing them of the number of customers waiting ahead of them in a queue.
Features
Send SMS messages to mobile phones
Integrated SIM card reader
Dual band EGSM900 and GSM1800
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Voice Interface
With pre-recorded voice messages
Staff members without visibility of the displays or monitors can be notified or informed by a voice message.
Customers do not miss their turn, since they hear the message on the voice unit and see the message on the displays.
Customers can receive all kind of information.
Customers are called to the correct workstation.
Customers can be informed of the name of the staff member who will help them.
Customers can be informed about the documents that they should have ready.
Features
Memory with capacity to store hundreds of messages
Output with two channels to manage two pre-recorded voice messages at the same time
Voice messages can easily be changed or edited
Voice messages can be played back in different languages to different groups of people in bilingual areas
Voice messages can be played wherever they are needed; either at the ticket printer or over a Public Announcement system
Melodies can be samples for ding-dong functions
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Q-Calendar Internet
With Q-CALENDAR Internet you can:
Let customers make appointments 24 hours a day
Let customers choose time and date
Save time and costs
Regulate customers' flow
Features
Use Internet to book appointments
Automatic E-mail confirmation of appointment
Select from available appointment times
Several appointment times in a single list
Define required input fields
Real time connection to Q-WIN database
Easy integration in any website
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Q-Solo System
An advanced easy-to-handle Queue Management System for multiple categories and workstations.
As a good straightforward system Q-MATIC Solo is easy to use and offers statistics and management information in web format in order to organise a fair and effective customer flow. The system has a powerful built-in processor and works as a stand-alone unit.
Features
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TP3150
With the Q-MATIC TP3150 you can
Run a complete Queue Management System with displays, work-stations, statistical reports, etc.
Features
Complete system server, compatible with almost all Q-MATIC hard-ware units (displays, workstation terminals, card reader interface, radio interface, etc.)
Ethernet connection
Web server
Thermal print head, no ink or toner
1-5 ticket buttons
Supports all languages (fonts are downloaded to the printer)
Tactile buttons
Five reports in PDF format
One management screen
Web-based workstation terminal
Easy to use ticket editor as a separate PC application
Can be modified to become a ticket printer for Q-WIN systems
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TP3155
Features
Complete system server, compatible with almost all Q-MATIC hard-ware units (displays, workstation terminals, card reader interface, radio interface, etc.)
Ethernet connection
Web server
Thermal print head, no ink or toner
1-5 ticket buttons
Supports all languages (fonts are downloaded to the printer)
Tactile buttons
Five reports in PDF format
One management screen
Web-based workstation terminal
Easy to use ticket editor as a separate PC application
Can be modified to become a ticket printer for Q-WIN systems
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Wireless Terminal
With the Wireless Terminal you can:
Call customers.
Close the Workstation.
Send alarms.
Remote control all kind of functions like open doors and issue tickets. (Q-WIN or Q-MASTER).
Features
Wireless - easy to install - no hardwiring
Three switches
Power saving and auto shut off
Ergonomic and contemporary design
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Display 948
This display can be integrated in both Q-Win and in Q-Solo Systems.
The 948 Display can show up to eight characters depending on the font. It can be used as a small Main Display. The display has the ability to show short fixed text messages or scrolling texts. The Q-MATIC Customer Flow Managemeent System consists of various main parts like display, ticket printers, work stations and software. Here, we present a sample, random solution. For your particular needs please contact the Sales Department.
Features
9 x 48 pixels LED Matrix.
Special characters (arrows, Euro symbol).
Different fonts.
LED available in three colours (red, green or three-colour).
Stackable with 948 Displays and Signboards.
Scroll text in any direction.
Use as Information Display, Main Display or Workstation Display.
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Display 917
This display can be integrated in both Q-Win and in Q-Solo System.
With the 917 Display you can:
Show the Ticket Number at the Workstation
Flash the displayed information
Show information such as the Waiting Time or the number of waiting customers
Features
LED matrix that can show three characters
LED available in red colour
Useable with the 917 Signboard
Connectable to an external or internal buzzer
Used as Workstation Display or Information Display
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Q-Nova System Printer
Q-NOVA is an innovative wireless take-a-ticket-system for small outlets and offices. The contemporary design of the ticket printer attracts the visitor�s attention. The ticket is exposed and illuminated by a lamp. Target markets include retail, smaller retail bank branches, retail pharmacy, post offices, travel agencies, foreign exchange, universities, exhibitions, opticians, jewellery shops, etc.
Features
Advertising on tickets
Easy editing of ticket texts
A contemporary design
Single customer category
Easy Wireless installation
Durable plastic case made in PC ABS
Various stands for wall, desk and floor mounting
Multiple displays (both 911 and 917)
Optional: Statistics, Multiple wireless terminals, Voice
Weights for floor pedestal
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Display 917 Q-Nova
With the 917 Q-NOVA Display you can: Show the ticket number to call the next customer.
Features
LED matrix that can show three characters.
Red or green LED
Useable with the 917 Signboard
Wireless communication with the Q-NOVA printer
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